MSPs have the opportunity to position themselves as the authority on patch management for their customers, both in terms of making the best use of time available and patch prioritization.
Downtime. One word to strike fear into the hearts of even the hardiest of IT managers. Avoiding downtime at pretty much all costs is the name of the game now. However, with the reliance on Microsoft (MSFT) products, there is inevitably going to have to be some downtime to roll out patch updates to keep systems secure.
The problem: The more updates there are, the longer the downtime is needed to update and install patches. For customers this can be a challenge, but for IT service providers and Managed Service Providers, this can be a real headache. Invariably, your customers have a very limited window when systems can be taken offline to install patches. This is all well and good when there’s a only a few patches, such as in January’s update, but when there are a large number (generally eight or more), this can be a real challenge…Read more of Ashley Leonard’s article published on The VAR Guy